Is free embroidery included in the price?

Embroidery is only included on products in our Embroidered Logo Specials (where noted). Due to the numerous options we offer, all other items request you to make your selection from our Branding Options when placing your order.

How do I know what size my logo is?

For ease of ordering, we catagorize our logos as simple, standard and complex. The categories are based on the number of stitches it takes to produce your logo. Simple logos run between 1,000 and 5,000 stitches; Standard logos are between 6,000 and 10,000 stitches; Complex logos are between 10,000 and 15,000 stitches.

Please e-mail your logo to our Art Department. or call 888.587.5885 if you are unsure of the stitch count of your logo.

Note: More than 90% of logos we come across qualify for our size Standard Embroidery category.

Is there a setup charge?

Embroidered logo applications do not have a set up fee. See our Branding Options Section for details. Note that text at locations other than the standard embroidery location is also considered a logo, as we need to use the same setup or digitizing process to turn it into an embroidery file that our computerized embroidery machines can recognize. Additional run charge will apply applies.

Note: We keep all our customers' logo on file indefinitely. Once you get your logo setup, you'll never have to pay for setup fee again.

Do you require a minimum number of items per order?

Yes, because we are performing custom work unique to your logo, we do have a minimum each order. Apparel styles and sizes may be mixed to reach the minimum; however the various logo applications have separate minimums that vary depending on the embellishment method chosen. See Branding Options for more details on specialty applications minimums. Here are the general minimums:

Direct Embroidered styles allow for a combination of styles, colors/sizes to meet our minimum of 24 pieces (Unless noted in our Embrodiered Logo Specials); Rhinestone applications have a minimum of 12-24 pieces as noted; Sequin and specialty applications have a minimum of 24 pieces; Laser Etch has a minimum of 24 pieces

Can I combine styles/sizes on my order?

Yes, depending on the choice of logo application. Apparel items such as different style and colored shirts, hats, aprons, etc may be combined within each category of logo application as mentioned above.

Do you offer RUSH services?

Yes, we do. Our turn times are among the fastest in the industry. Please note it is a RUSH order in the comments section of your order along with your desired in-hands date. If for any reason, this is not possible, we will contact you right away.

Can I see a sample of my embroidery?

A digital proof of your embroidered logo will be emailed to you within 48 hours of order & payment confirmation. A signed proof is required prior to production.

How long before I receive my order?

After you approve the logo scan, we will ship your order in 1-15 working days via UPS ground unless you want expedited service (call customer service for details). It takes 3-5 days for UPS ground to get to anywhere in the continental U.S.  Rush services are also available. Please call us at 888.587.5885 with questions.

Can logo colors be matched?

We will match your logo color the best we can. If you have a Pantone color for your logo, we will try to match that. All Pantone colors must be clearly indicated on the order form. But remember embroidery threads have a sheen that is unique. It is virtually impossible to match them to colors on paper. If you request red, we will use our generic red unless a specific Pantone color is indicated on your order form.

Do you offer a guarantee?

Yes, your satisfaction is absolutely guaranteed. If we make a mistake, we will resolve it to your satisfaction immediately.

What are your business hours?

We are open 8:00 am - 5:30 pm PST and available on the web 24/7. A customer service representative will respond to your request within 24 hours.

I don't see the item I am looking for on your website. Can I get other products?

To make the process easier, we have only listed our most popular selling items. However, if you do not see what you want, please contact the Customer Service Department or call 888.587.5885 for assistance. We have access to dozens of suppliers and hundreds of different products.

HOW TO PLACE AN ORDER

We accept orders online, via fax or phone. If you have questions or need assistnace placing your order, please call us at 888.587.5885 and we would be happy to help.

#1: Logo Prep

E-mail your logo to our Art Department. Acceptable formats for submission are: jpg, eps, ai, psd, pdf, tiff files. Most printers should have your logo in one of the above-mentioned formats. We prefer working with electronic version of your logo, but if you don't have one, please send a clean copy of your logo in color to us at the following address:

#2: Submit Order

Orders may be placed through out shopping cart or by fax. Please download our Order Form and fax it to 888.587.5885. A customer service representative will contact you via email to confirm your order and to verify your logo details.

#3: Logo Proof Approval

• A proof of the logo decoration of your choice will be emailed for your approval. If there are no changes needed, please sign and date the form and return to us for processing.
• Logo colors will be matched according to your instruction. For best color matching results, please provide us Pantone matching numbers for the colors in your logo. If no color is specified on your order form, standard colors will be used.
• Your order will be scheduled into production after we received your signed proof approval.
• One hour of art preparation is included with purchase. Orders canceled after the set up has been process, a $40 non-refundable service fee will be charged to your credit card.

#4: Payment

After approval the logo decoration proof, orders can no longer be changed. Your credit card will be changed for the full amount of your order prior to production of your order.

#5: Production Time

Depending on the selected logo decoration style, most orders are complete 7 to 12 working days after logo approval, excluding public holidays.

#6: Shipping

Orders are shipped via UPS Ground, unless otherwise requested. Most orders are received in 5-7 days within the United States.